CompuCom Lead Desktop Support in Bloomfield, Connecticut

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Lead Desktop Support

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Ref No.:

18-01179

Location:
Bloomfield, Connecticut

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* * * Contract to Hire Opportunity * * *

We’re looking for a candidate capable of being a strong Technical Lead for 4-5 techs. This person needs to be able to learn all policies and processes quickly, and have Windows and Mac experience.

Overview:

  • Assists techs with questions about process and procedure, technical issues, and acts as a point of escalation

  • Works alongside the Manager and other Lead to ensure that all SLAs are met, tickets are updated daily, and any open issues are resolved

  • * * Must be reliable and a team player

  • Unpacks appropriate CPU, hardware and software and then installs each at default or to custom specifications

  • Tests configured systems for appropriate functioning and troubleshoots for any errors found

  • Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements

  • Follows customer personal computer system hardware and software specifications based on instructions supplied

  • Complies with departmental training certification requirements

  • Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures

  • Researches hardware and software literature to keep abreast on new product / service developments and announcements

  • Works with Lead Technicians on difficult to solve problems or configurations

    Qualifications:

  • 3-5 years’ experience

  • Both Windows and MAC experience required

  • JSS experience a plus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .