CompuCom Lead Desktop Support in Bloomfield, Connecticut
Lead Desktop Support
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* * * Contract to Hire Opportunity * * *
We’re looking for a candidate capable of being a strong Technical Lead for 4-5 techs. This person needs to be able to learn all policies and processes quickly, and have Windows and Mac experience.
Assists techs with questions about process and procedure, technical issues, and acts as a point of escalation
Works alongside the Manager and other Lead to ensure that all SLAs are met, tickets are updated daily, and any open issues are resolved
* * Must be reliable and a team player
Unpacks appropriate CPU, hardware and software and then installs each at default or to custom specifications
Tests configured systems for appropriate functioning and troubleshoots for any errors found
Completes all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements
Follows customer personal computer system hardware and software specifications based on instructions supplied
Complies with departmental training certification requirements
Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures
Researches hardware and software literature to keep abreast on new product / service developments and announcements
Works with Lead Technicians on difficult to solve problems or configurations
3-5 years’ experience
Both Windows and MAC experience required
JSS experience a plus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .