Bank of America Treasury F&S Sr. Specialist- Implementation in Farmington, Connecticut

Job Description:

Role Overview:

First point of contact for clients submitting implementation requests via email channel for high revenue clients. Handles end-to-end processing for less complex implementation while engaging other business partners as needed. May work with internal business partners to ensure the successful implementation of services. Key Responsibilities - Manage dedicated email inbox, prioritize, client requests, case and implement eligible items; Create a case/package for tracking, monitoring and E2E resolution as applicable; Receive and respond to implementation requests received by email and questions from internal partners; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

Business Specific Details:

Responsible for processing/building client requests for all service and setup requests. Highly organized individual that can read client requests and work with internal partners to complete client requests in a timely manner. Skill set includes working efficiently and accurately in a fast paced environment.

Required Skills:

  • 1-3 years of prior banking experience with Treasury Management products experience with proven record of successful client relation

  • Able to work independently without close supervision

  • Comfortable with direct client and line partner interaction

  • Problem solving/analytical and organizational skills

  • Superior interpersonal skills with positive attitude and a team player

  • Flexible and willing to learn and adapt to change

  • Excellent verbal and written communication skills

  • Advanced PC and office suite knowledge previous client portfolio ownership

  • Strong relationship building skills

  • Able to work in a fast pace environment

Posting Date : 05/17/2018

Location :

Farmington, CT, 70 Batterson Park Rd (CT2515),

  • United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : 8:30 - 5:00 pm

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