Aetna Implementation Manager in Hartford, Connecticut

Req ID: 49213BR


Responsible for directing all aspects of customer benefit plan implementation for new and existing customers of PayFlex's products and services. Partners with all key stakeholders to project manage and proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.

About PayFlex:

PayFlex supports nearly three million members representing diverse industries, large and small, across the country. Our primary business since 1987 has been providing health care financial accounts services to plan sponsors and members. Over the last decade, we ve strongly aligned with a major health plan to better understand the end to end consumer-directed experience. This has brought us a deeper understanding of our plan sponsor and members health care finance needs. As a result, we have evolved to operate our business with a vision of making saving and paying for health care simple. We focus on delivering a best in class member experience that supports our members in spending smarter today to save and invest in their future.

AtPayFlex we know that the culture of our organization is the key to oursuccess. Do you love to ask questions? Are you creative? Areyou energized by the opportunity to design a new team? Do you aspire tobe inspiring? If yes – then you may be the right person to join this new,dynamic, and fun team. We can t wait to meet you!

Fundamental Components:

  • Acts as the single point-of-contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related issues.

  • Develops and executes implementation strategy consistent with customer expectations. Responsible for ensuring project scope of services are accurately implemented and in place for ongoing administration in accordance with all performance guarantee arrangements.

  • Create, manage and track detailed project plan(s) and issue log(s) outlining required actions, party responsible and assigned target dates associated with the delivery of the services and projects. This includes management of target dates, issue identification, contingency planning and direction of applicable team members.

  • Identify problems and establish procedures to ensure that they do not recur.

  • Track and report project progress, status and performance.

  • Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; contributes to development of new or updated implementation tools, resources, and materials.

  • Participates in customer finalist meetings representing the capabilities of the organizations implementation services process.


  • 2 years in depth knowledge of PayFlex products, services and system capabilities, including HSA, FSA, HRA, Commuter, COBRA and Direct Billing administration.

  • Lead, direct and execute high & low profile projects from conception through implementation.

  • Experience interacting with various levels of the organization to effectively achieve optimal results.

  • Demonstrated skills in speaking, listening, & presenting to internal and external clients in person and by phone.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


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Functional - Project Management/Project Manager/1-3 Years


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General Business/Communicating for Impact/FOUNDATION

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Service/Case Administration/ADVANCED


Service/Handling Service Challenges/ADVANCED

Service/Working Across Boundaries/FOUNDATION

Telework Specifications:

Part-Time Telework will be considered; training period in the office may be required.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service