Alexion Pharmaceuticals Case Manager in New Haven, Connecticut

Position Summary

RN Case Managers provide education, treatment support, and access for patients with rare and ultra-rare diseases. Case Managers ensure patient treatment compliance, communication with both internal and external customers: provide resolutions regarding any interruptions or barriers to care, and aid in the overall coordination in the quest for best in class care.

Job Duties & Responsibilities

  • Build/maintain patient relationship in order to educate, provide ongoing treatment support and assist with gaining access to therapy.

  • Facilitate the coordination of health care provider and payor resources to ensure access to chronic complement inhibition therapy for patients with PNH, aHUS, HPP & LAL D.

  • Obtain patient consent and comply with privacy rules

  • Develop and implement plans of action to overcome barriers to disease knowledge or access for patient’s choice of Alexion FDA approved therapies.

  • Anticipate and prevent or identify and resolve (through coordination of efforts and resources) interruptions or barriers to care

  • Maintain records, complete reports and communicate case status and direction as per OneSource CM Program design and in compliance with company policies

  • Identify resources for patient assistance

  • Attend patient meetings, conferences to educate patients, providers or payors regarding disease/product information and case management services

  • Maintain a current knowledge base regarding insurance options and requirements (state, federal and commercial payors)

  • Work in tandem with 3rd party vendors in compliance with company policy to support patient needs

  • Contribute to the development of departmental policies, procedures and special projects

  • Participate in and complete required pharmacovigilance training

  • Identify those areas of work and standard operating procedures related to pharmcoviligance


  • 3-5 years recent Clinical Nursing experience, case management, or insurance experience with a stong, successful track record

  • Experience working in a multi-disciplinary team environment for continuation of care

  • Strong communication and negotiation skills

  • Ability to handle sensitive issues with opposing opinions

  • Work independently and handle special projects

  • Ability to multi-task and use up to date technology

  • Travel requirements 25-30%


  • Current RN licensure required

  • Bachelor’s Degree in Nursing preferred


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Some opportunities happen only once in a lifetime – like a job where you have the extraordinary opportunity to change lives. At Alexion, such opportunities arise through our unwavering mission to serve patients and families affected by rare diseases. These patients are our guiding star, and we act with integrity, urgency, and discipline because we know their lives are at stake.

Alexion is a multinational biopharmaceutical company with approximately 2,500 dedicated employees serving patients in more than 50 countries through the innovation, development, and commercialization of life-changing therapies. As the global leader in complement biology, Alexion developed and commercializes the first and only approved complement inhibitor to treat patients with paroxysmal nocturnal hemoglobinuria (PNH), atypical hemolytic uremic syndrome (aHUS), and anti-acetylcholine receptor (AchR) antibody-positive generalized myasthenia gravis (gMG). In addition, Alexion has two highly innovative enzyme replacement therapies for patients with life-threatening and ultra-rare metabolic disorders, hypophosphatasia (HPP) and lysosomal acid lipase deficiency (LAL-D). Our research efforts focus on novel molecules and targets in the complement cascade, and our development efforts focus on our core therapeutic areas of hematology, nephrology, neurology, and metabolic disorders.

Alexion’s aspiration is to be the most rewarding place to work, where people are empowered to make a difference and where diversity of backgrounds and ideas is encouraged. We are looking for talented individuals who share our passion and commitment to change the lives of patients with rare diseases. We hope you will consider joining our team.

As a leading employer in our industry, Alexion is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Benefits include group medical, vision and dental coverage, group and supplemental life insurance, 401(k) with company match, tuition reimbursement, relocation assistance and much more. To learn more about Alexion, please visit

Alexion is an Equal Opportunity /Affirmative action employer