Liberty Bank Customer Service Specialist - Mansfield in Storrs, Connecticut

Customer Service Specialist - Mansfield


Full Time

Wednesday, March 14, 2018

Join the Hartford Courant/Fox 61 Top Workplace for 6 Years in a Row - #1 in 2017!

DESCRIPTION:As a Customer Service Specialist, you’ll take a lead role in delivering an exceptional customer experience. The exceptional customer experience you deliver day in and day out is to be consistently aligned with Liberty Bank’s Vision, Mission, and Core Values. Through the use of the Customer Experience Discovery Guide, this position builds a thorough profile for each customer and maintains frequent face-to-face, phone or email contact in an effort to grow and deepen customer relationships. The Customer Service Specialist serves as a proactive member of the Retail Branch team by being an initial contact for new and existing customers. Pursuing work with energy and focus, you’ll help acquire new customers by actively soliciting referrals and developing internal and external sources. Additionally, Customer Service Specialists maintain existing customer relationships by servicing customer needs as appropriate, processing transactions, and referring customers to other areas within the bank as appropriate.

PRIMARY RESPONSIBILITIES:-Deepening customer relationships and achieving sales goals through daily activities, disciplines and behaviors: Engaging in meaningful discovery conversations through proactive in-branch and outbound calling activities that lead to appropriate consumer and business product and service solutions. Successfully follow a structured approach to customer onboarding, prospecting new business, and expanding existing relationships to generate sales and revenue.

-Delivers an outstanding customer experience: Demonstrates a commitment to an outstanding customer experience by abiding by all customer service standards, promoting a positive work environment, ensuring timely customer follow-up and follow through, and possessing confidence and passion for developing new and existing profitable customer relationships. Effective delivery of all products and services and maintained knowledge of in market competitors to differentiate Liberty Bank.-Perform a full range of customer service transactions: Participate in the successful set up of all new customer accounts, accurate and efficient process of all over-the-counter transactions, originate consumer lending applications and assist customers with inquiries or problem resolution in a professional manner.-Create collaborative partnerships within the Liberty Bank team and community to successfully meet the goals and objectives of the organization and needs of our customers.

QUALIFICATIONS:-High School degree or GED required-Minimum of six months Branch Banking or equivalent experience-Strong customer service skills-Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust, rapport and build lasting relationships-Self-motivated with the ability to multitask effectively-Ability to organize and prioritize workflow, including excellent organization and follow through skills-Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications-Effective verbal and written communications skills-Availability to work weekends and/or extended hours as required to run the business-This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with Liberty Bank, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with Liberty Bank. Your continued employment in this position with Liberty Bank is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter-Ability to obtain and maintain CT State Series 01 Insurance License PHYSICAL DEMANDS:-Lifting/carrying up to 25 lbs.-Use of general office equipment-Ability to travelCOMPLIANCE:Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. Shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train, and evaluate persons in all jobs without regard to race, color, religion, sex or national origin


1132 Storrs Rd, Storrs, CT 06268, USA