MAPFRE Insurance Claim Rep Sr, Casualty (Webster, MA) in Webster, Massachusetts

Claim Rep Sr, Casualty (Webster, MA)

Location:​ Webster, MA

Job Summary

Are you looking for a position that offers advancement opportunities, great benefits and recognition for a job well done? Join MAPFRE Insurance!

MAPFRE Insurance is a forward thinking insurance company offering friendly service from over 2,000 professionals focused on taking care of you and your family. For decades, MAPFRE Insurance has been protecting families and their possessions with quality insurance coverage and a strong commitment to service excellence.

Claim Rep Sr, Casualty

Must have prior Claims Adjuster Experience

In this position, individuals will be handling a pending of Automobile Casualty losses to primarily include No-Fault, Medical Payment, low to moderate severity Bodily Injury and Un/Under Insured Motorist claims. With appropriate training, there may be some exposure to litigation management and/or arbitration. The individual will be responsible for screening new losses to determine coverage exposures, thoroughly investigate liability, evaluate claim values, negotiate final disposition of claims with appropriate parties and issue timely and accurate payments if appropriate. Frequent oral and written communication with medical providers, customers and attorneys are required and these contacts must be timely and professional. Communication is primarily task-related and involves creating and delivering varied types of messages and information and may involve persuasion and negotiation. Strong telephone customer service skills and the ability to empathize with claimants and customers are needed. Individuals should possess a high level of initiative and demonstrate the ability to work both independently and in a team environment with high daily workloads in a fast paced environment. Strong organizational skills, business and decision making skills as well as the ability to maintain a high degree of confidentiality are required. A moderate degree of independence is expected. May provide training and guidance to less-experienced staff.

Job Requirements

  • Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.

  • Experience: 2 - 4 years - or Associates Degree equivalent plus 4 - 6 years.

  • Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.

  • Decision Making: Makes decisions related to a wide variety of situations within management limits. Interprets guidelines and procedures, applying judgment and discretion. Decisions influence portions of a project, client relationships and/or expenditures.

  • Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in meeting objectives.

  • Leadership: Works as an individual contributor. Learns the job.

  • Problem Solving /Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance.

  • Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below upper management levels. Represents organization on specific projects. Communication may involve persuasion, and negotiation.

  • Two (2) years of claim adjusting experience is required.

  • Insurance Industry Education desirable.

  • This position requires excellent written and oral communication skills and the demonstrated ability to organize and prioritize work to assure productivity goals of managing a pending are met.

  • Strong telephone customer service skills and the ability to empathize is needed.

  • Must possess basic CRT / PC skills with accurate keyboarding abilities.

  • Must possess good math skills and be able to work in a fast paced environment.

  • Completion of the Casualty Claims training program is required.

MAPFRE is committed to recognizing our employees as our most valuable resource. We know our employees are the foundation for our accomplishments. That’s why we offer so many opportunities to share in the success they help us achieve.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at

We are proud to be an equal opportunity employer.