MAPFRE Insurance Collection Services Rep I (Webster, MA) in Webster, Massachusetts
Collection Services Rep I (Webster, MA)
Location: Webster, MA
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Collection Services Rep I
Utilizes computer system to prepare, research and document policy information within established quality and quantity standards. Utilizes written and/or telephonic communication for prompt collection of earned premium due on cancelled and expired account. Assigns uncollectible accounts to a third party collection agency per established quality and quantity standards.
Education: Associates Degree or Technical or specialized knowledge or equivalent, related experience.
Experience: 1 - 3 years.
Knowledge: Solid understanding of general and technical parts of the job. Working knowledge in field, able to work independently.
Decision Making: Makes decisions within position standards, generally applying defined guidelines and procedures.However, some interpretation may be required in dealing with exceptions, such as choosing from two or more pre-defined alternative courses of action.
Supervision Received: Works under general supervision for routine work. Detailed or specific instructions may be given for new activities or assignments.
Leadership: Works as an individual contributor. May participate in training less experienced staff.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve complex problems requiring independent thinking with direction.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts involve obtaining or providing information on matters which may be sensitive and or complex to interpret.
Basic PC skills with the ability to enter a minimum of 90 keystrokes per minute within accuracy standards as reflected in the SHL PreVisor System alphanumeric data entry test required.
MAPFRE is committed to recognizing our employees as our most valuable resource. We know our employees are the foundation for our accomplishments. That’s why we offer so many opportunities to share in the success they help us achieve.
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at firstname.lastname@example.org.
We are proud to be an equal opportunity employer.